Problem Management

Fixing a ticket gets one person working. Finding the cause stops the ticket coming back. Here is how Tier 1 starts that off.

Fixing a ticket gets one person working. Finding the cause stops the ticket coming back. Here is how Tier 1 starts that off.

What it covers

• Fourteen Tickets, One Cause
• Three Stages of Problem Work
• Finding the Cause
• What Tier 1 Feeds In

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