Service Requests vs Incidents

Fixing something broken versus fulfilling a request: get this right and you know how fast to move, who to ask, and what you are allowed to do

Fixing something broken versus fulfilling a request: get this right and you know how fast to move, who to ask, and what you are allowed to do.

What it covers

• Broken, or Just Wanted?
• Can I, and Am I Allowed To?
• The Menu of Requests
• Handling Requests Well

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