Incident Management

From first report to closed ticket, and why "the user is angry" is not a priority level

From first report to closed ticket, and why "the user is angry" is not a priority level. A free lesson from the Help Desk path (Service Management) at 401…

What it covers

• Something Was Working and Now It Is Not
• The Steps of an Incident
• Impact, Urgency, Priority
• When It Is Big

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