Utility & Warranty

A service has to do the job and be there when you need it. One without the other is a failure, and each needs a different response.

A service has to do the job and be there when you need it. One without the other is a failure, and each needs a different response.

What it covers

• Two Tests Every Service Must Pass
• Telling the Two Apart
• What to Do With Each at the Desk
• Saying It to the Person

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