Escalating Well

When to hand a ticket up, what the hand-off must contain, and how to keep the person informed afterwards

When to hand a ticket up, what the hand-off must contain, and how to keep the person informed afterwards. A free lesson from the Help Desk path…

What it covers

• Escalation Is Part of the Job
• What the Hand-Off Must Contain
• After You Hand It On
• Holding the Line on Priority

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