Talking With People, Not Just Fixing Computers

How to open a conversation, calm someone who is upset, say no kindly, and close properly

How to open a conversation, calm someone who is upset, say no kindly, and close properly. A free lesson from the Help Desk path (Intermediate) at 401 OPS…

What it covers

• The Other Half of the Job
• When Someone Is Upset
• Saying No, and Saying I Don't Know
• Closing Properly

Sign in to open it.