Working a Ticket: Lifecycle, Priority and Notes

What happens to a ticket from open to closed, how priority is really set, and how to write a note the next person can use

What happens to a ticket from open to closed, how priority is really set, and how to write a note the next person can use.

What it covers

• Life of a Ticket
• What Priority Really Means
• The Resolution Note
• When to Hand It On

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