Where Tier 2 Leads
A look at the work beyond desktop support, so you can see what it involves and choose what to learn next
A look at the work beyond desktop support, so you can see what it involves and choose what to learn next. A free lesson from the Help Desk path (Advanced)…
What it covers
- A Week Shadowing Rachel
- Reactive and Proactive
- Know What You Have
- Rules Worth Borrowing
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